The Civil Aviation Authority of Singapore (CAAS) is a statutory board under the Ministry of Transport. It represents the government in the negotiation of air services agreements as well as advises on matters related to civil aviation.

Besides ensuring smooth and efficient airport operations, it also regulates and promotes the development of air transport. One of its key roles is to anticipate and deal effectively with the changing needs and demands of the aviation industry. This has aided in the transformation of Changi Airport into a major global air hub.

With the opening of Terminal 3, Singapore Airlines’ long-haul flights will operate out of Terminal 3 and its regional flights will operate out of Terminal 2. It adds a capacity of 22 million passengers per annum to Changi Airport, bringing the airport’s total annual capability to about 70 million passenger movements.

We were then tasked to improve the passenger’s experience and network usability at Terminal 3. We redefined the total experience.